Privacy Policy

Last Updated: May 18, 2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use Our services and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve Our services. By using Our services, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words with capitalized initial letters have meanings defined under the following conditions. These definitions shall have the same meaning whether they appear in singular or plural.

Definitions

For the purposes of this Privacy Policy:

Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to Elite Paws Pet Services.

Service refers to pet grooming, pet sitting, pet transportation, SMS communication services, and any related website or communication platform operated by Elite Paws Pet Services.

Personal Data means any information that relates to an identified or identifiable individual.

Usage Data refers to data collected automatically through the use of Our services or website.

Device means any device that can access the Service such as a computer, cellphone, or tablet.

You means the individual accessing or using the Service.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

- First and last name

- Phone number

- Email address

- Home address

- Pet information and medical history

- Emergency contact information

- Payment information

Usage Data

Usage Data may be collected automatically when using Our website or communication systems.

Usage Data may include information such as:

- IP address

- Browser type and version

- Mobile device information

- Pages visited

- Time and date of visits

- Time spent on pages

- Diagnostic data

SMS Messaging and Communications

By providing Your phone number and opting in to receive SMS communications, You consent to receive text messages from Elite Paws Pet Services at 937-608-9200 regarding:

- Appointment confirmations

- Appointment reminders

- Service updates

- Pet care notifications

- Customer support communications

Consent is not a condition of purchase.

Message frequency may vary.

Message and data rates may apply.

Reply STOP at any time to unsubscribe.

Reply HELP for assistance.

You may also contact Us at:

- Email: [email protected]

- Phone: 937-608-9200

How We Use Your Personal Data

The Company may use Personal Data for the following purposes:

- To provide and maintain Our services

- To schedule and manage appointments

- To communicate regarding services and customer support

- To contact You by phone, email, or SMS regarding service-related updates

- To improve Our services and customer experience

- To comply with legal obligations

- To protect against fraud or unauthorized activity

Sharing of Your Personal Data

We do not sell, rent, or share Your personal information with third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service, scheduling, or payment processing, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Mobile opt-in information and SMS consent are never shared with anyone for any purpose.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as necessary for the purposes outlined in this Privacy Policy.

We may retain and use Your Personal Data to:

- Comply with legal obligations

- Resolve disputes

- Enforce agreements and policies

- Maintain business records

Security of Your Personal Data

The security of Your Personal Data is important to Us. We implement commercially reasonable safeguards to protect Your information. However, no method of transmission over the Internet or electronic storage is completely secure.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

Links to Other Websites

Our website or communications may contain links to third-party websites that are not operated by Us. We are not responsible for the content or privacy practices of any third-party sites.

Changes to This Privacy Policy

We may update Our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

You are advised to review this Privacy Policy periodically for any updates.

Contact Us

If You have any questions about this Privacy Policy, You can contact Us:

Elite Paws Pet Services
Phone: 937-608-9200
Email: [email protected]